Terra L. Fletcher will present at Smart Customer Service 2018 on April 10, 2018.
What Millennials Want in the Workplace (And Why You Should Start Giving It to Them)
Millennials are now the largest generation in the workforce, and they are quickly becoming the most influential. As Digital Natives, they can provide valuable feedback on product design and user experience that a Traditionalist or Boomer might overlook. They can serve as reverse mentors, forcing older workers to keep their skills current. To create a Millennial-friendly workplace, there are a few things to understand first. This session examines what Millennials expect in an office, how they believe relationships between employers and employees should be structured, and how everyone can become more fluent in the languages and habits of these Digital Natives.
About the Conference
Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Customer service has evolved to the point in which companies have to engage consumers long after the sale is done. Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!